Report Fraud. Track Progress. Stay Informed.
A secure platform for reporting mobile money fraud in Zambia. Submit incidents, upload evidence, and track your case status with transparency.
About Zatcher
Zatcher is a comprehensive fraud reporting and case management platform designed to help victims of mobile money fraud in Zambia. We provide a secure channel to report incidents, upload supporting evidence, and track case progress through investigation workflows. Our platform bridges the gap between fraud victims, technical analysts, and regulatory processes — bringing transparency and structure to fraud response.
Relevant Institutions & Service Providers
These organizations play key roles in Zambia's telecommunications and financial services landscape. Reports submitted through Zatcher may involve coordination with relevant institutions depending on the nature of the incident.
Note: Zatcher operates as an independent reporting platform. We are not affiliated with, endorsed by, or officially partnered with the organizations shown above. Logos are displayed for informational purposes only to indicate the types of institutions that may be relevant to fraud reports.
Platform Features
Comprehensive tools to support your fraud reporting journey
Fraud Reporting
Submit detailed fraud incident reports through our secure online form. Include transaction details, communications, and other relevant information.
Evidence Upload
Securely upload screenshots, documents, and other digital evidence. All files are encrypted and assigned unique checksums for integrity verification.
Case Tracking
Monitor your case status in real-time. Receive updates as your report progresses through review, investigation, and resolution stages.
Fraud Awareness
Access educational resources about common scam types, prevention strategies, and how to protect yourself from future incidents.
Case Analysis
Our technical analysts review submitted evidence using pattern recognition tools to identify scam indicators and build comprehensive case files.
Evidence Export
Verified case files can be exported in standardized formats suitable for submission to relevant authorities and financial institutions.
How Reporting Works
A transparent process from report submission to resolution
Create an Account
Register with your email address to create a secure account. Your identity is kept confidential throughout the process.
Submit Your Report
Complete the fraud report form with details about the incident, including dates, amounts, platform used (MTN/Airtel/Zamtel), and description of events.
Upload Evidence
Attach supporting documents such as transaction screenshots, chat logs, phone records, or any other relevant digital evidence.
Initial Review
Our team reviews your submission within 24 hours to ensure all necessary information is provided and assigns a case reference number.
Investigation
Technical analysts examine the evidence, identify patterns, and build a comprehensive case file. You can track progress from your dashboard.
Case Resolution
Upon completion, you'll receive a summary of findings. Verified case files can be exported for submission to appropriate authorities.
Why Report Fraud Early
Timely reporting increases the effectiveness of fraud response
Faster Response
Early reporting enables quicker action to flag suspicious accounts and potentially freeze transactions before funds are moved.
Pattern Recognition
Your report contributes to identifying scam patterns, helping protect others from falling victim to the same schemes.
Better Documentation
Fresh memories and readily available evidence lead to more complete and accurate incident reports.
Community Protection
Each report helps build a database of scam tactics, enabling better awareness campaigns and preventive measures.
Common Fraud Types in Zambia
Understanding these scams helps you recognize and avoid them
Mobile Money Fake Promotions
Scammers send messages claiming you've won a prize or bonus. They request your PIN or personal details to "verify" your identity and steal your funds.
Impersonation Scams
Fraudsters pose as bank officials, telecom company representatives, or government agents to trick you into revealing sensitive information.
QR Code Fraud
Fake QR codes are placed over legitimate ones at businesses. Scanning them directs payments to the scammer's account instead.
Loan App Scams
Fraudulent loan applications request upfront fees or access to your contacts, then use this information for blackmail or theft.
Privacy & Security Commitment
Your data protection is our top priority
End-to-End Encryption
All data transmitted through our platform is encrypted using industry-standard TLS protocols.
Secure Storage
Evidence files are stored with SHA-256 checksums and access controls to maintain chain of custody.
Confidential Reporting
Your identity is protected. Information is only shared with authorized personnel on a need-to-know basis.
Audit Logging
Every action on your case is logged to ensure accountability and maintain evidence integrity.
Our Impact
Education & Awareness - Empowering citizens with knowledge to recognize and avoid scams
Fraud Prevention - Working to reduce fraud incidents through better reporting and awareness
Financial Security - Helping victims regain control through proper documentation and case tracking
Frequently Asked Questions
How do I create an account?
Click the "Register" button and fill out the registration form with your email address and a secure password. You'll receive a confirmation email to verify your account.
What information do I need to report fraud?
Gather as much detail as possible: transaction dates and amounts, phone numbers involved, screenshots of messages or conversations, and any other relevant documentation.
Is my identity kept confidential?
Yes. We treat all reports with strict confidentiality. Your personal information is only accessible to authorized analysts working on your case.
How long does the investigation process take?
Investigation timelines vary based on case complexity and available evidence. Simple cases may be reviewed within days, while complex investigations can take weeks. You'll receive updates through your dashboard.
Can I track my case progress?
Yes. Once logged in, you can view your case dashboard to see real-time status updates, analyst notes, and any requested additional information.
What happens after my case is investigated?
You'll receive a summary of findings. If the case is verified, you can export the evidence package in a standardized format for submission to relevant authorities or financial institutions.
Is there a cost to use Zatcher?
Zatcher is currently available as a free service to help combat fraud in Zambia. There are no charges for reporting incidents or tracking case progress.
What file types can I upload as evidence?
We accept screenshots (PNG, JPG), documents (PDF), and text files. Each file must be under 10MB. All uploads are scanned for security before being stored.
Get in Touch
Have questions or need assistance? We're here to help.
Phone
Response Time
We aim to respond within 24 hours
Location
Kitwe, Zambia